Shipping & Returns
Every Ellima piece is crafted individually in our atelier in Lima. As our garments are made to order rather than held in stock, production and delivery require additional time and care.
Where do you ship?
At present, we offer delivery within Peru and Europe. If you are located elsewhere, please contact us directly and we will do our best to assist.
How much is the shipping?
At present, complimentary shipping is included within Europe and Peru.
How long will it take?
As each garment is crafted individually, please allow approximately 2–6 weeks for production and delivery. Estimated timing will always be confirmed personally before your order is finalized.
How will I know my piece is ready?
We will keep you informed throughout the process and provide shipping details once your piece is ready to begin its journey.
Can I return my piece?
As most Ellima pieces are created individually, we are unable to accept returns or exchanges on made-to-order and bespoke garments. For this reason, sizing and order details are confirmed carefully before production begins.
What if I received a damaged or incorrect piece?
While every piece is carefully inspected before leaving our atelier, please contact us immediately if your order arrives damaged or incorrect. We will be happy to assist.
I have a question that is not answered here
We are always happy to help. Please contact us directly via WhatsApp or email and we will be delighted to assist you personally.