FAQ

What is made-to-measure?

Made-to-measure means each garment is crafted to fit your exact measurements. Our team works closely with you through a detailed process to achieve the ideal fit and silhouette, tailored to your body and preferences. Whether taking measurements in person with our team or with a trusted local tailor, we guide you through our collection of signature silhouettes designed by Katharina and refine every detail based on your vision. Each piece is made exclusively for you, ensuring a perfect blend of personalized fit and style.

Why isn't direct ordering available?

Ellima is not just about fashion—it’s about creating a true connection to your wardrobe. We believe in thoughtful, intentional dressing, where each piece reflects your uniqueness and personality. By working closely with our clients, we encourage creativity and mindful wardrobe choices, ensuring that every garment feels truly special.

Unlike mass production, we make each piece to order and to your exact measurements, honoring the craftsmanship of the past while shaping the future of fashion.

What can I expect during my virtual consultation?

If you're not in Lima, you can still experience the exclusivity of Ellima through our virtual consultations. We make the process seamless, guiding you through fabric selection, design choices, and a simple measurement process to ensure the perfect fit. Consultations are available in English, Spanish, or German. The session lasts approximately one hour, ensuring a tailored experience from anywhere in the world.

What are the quantities of your pieces?

We make everything to order using our collection of sourced, high quality materials. Quantities are limited because our fabrics are limited.

Can I order pieces from previous collections?

Feel free to message us on WhatsApp or email us to check our current availability. If an item is out of stock, it may be due to our limited fabric quantities. However, we can create a custom piece for you using a different textile of your choice.

When will I receive my order?

Made-to-measure orders typically take between four and nine weeks from the order date, depending on fabric availability. Bespoke orders require approximately ten to twenty weeks, also subject to fabric availability.

What is your return policy?

Because our pieces are made-to-order and made-to-measure using limited materials, we are unable to accept returns. However, if there are any concerns about the fit or any other aspect of your garment, please contact us, and we will do our best to resolve the issue.

I am looking for something unique or a custom design for a special event or wedding.

If you’re looking for something that isn’t featured on our site, feel free to reach out—we’d love to create something special with you.